GLS is one of Europe's leading parcel and express service providers.
After being founded in late 1999, GLS succeeded in establishing a stable European parcel network in just a few years. Today it covers 41 European countries and eight U.S. states. Acquisitions and partnerships have since then been milestones in the history of the company. In many countries GLS has founded its own companies – often complete networks, which have immediately gone into full operation.
GLS always has the most up to date information regarding your parcel. Use your 14-digit parcel number (without spaces) to see where your parcel is at the moment.
With GLS, senders and recipients can track their parcels at any time. After entering the parcel number (also shipment number) or Track ID, detailed information appears on-screen about the parcel and the delivery process itself. This includes the estimated delivery day and the most recently carried-out action. Parcel tracking is free of charge. Anyone sending or expecting several parcels can track them all simultaneously using the online tracking function. How it works: Each parcel label includes a 2D barcode. It contains all the necessary parcel data, including the parcel number. The code is scanned at all the main transport points and the current position and the most recently performed action is transmitted to the GLS system.
This is important for the entire logistics coordination process. GLS makes the information available via the online parcel tracking function, meaning that you too can track your parcel at any time. When the parcel, for example, is loaded into a delivery vehicle, the drivers scan the code on the label with their hand-held scanners. Even if the recipient is not present at the time of the delivery attempt, the scanner still comes into operation. The driver then scans the notification card, which is left behind for the recipient. In many countries, the driver sends the delivery information via mobile data transmission directly to GLS, thus making them available in real-time. All the data is collated in the GLS system. Consignment tracking is then possible using both the parcel number and the Track ID, from the notification card.
You can also track your shipment in real time using a Track ID, which can be found on every notification card. In many countries, GLS provides delivery information in real-time.
With GLS parcel tracking, you always have an overview of the parcel status of your parcel and the available delivery options.
Track your parcel online at any time: All you have to do is simply enter one or more parcel numbers. You can also track your shipment in real time using a Track ID, which can be found on every notification card. In many countries, GLS provides delivery information in real-time.
If no-one is present at the time of the attempted delivery, the next steps of GLS will depend on what is customary in the country in question. In many countries it is common practice that neighbours accept parcels. GLS drivers then leave a notification card for the recipient. If there are GLS ParcelShops in the country, these can be used as an alternative delivery address.
In some countries it is already possible to preselect a GLS ParcelShop as a delivery address when ordering goods online. You can find out which delivery options are available in a particular country by visiting the website of the GLS national company.
Just around the corner: GLS ParcelShops play an important role in the service provided to recipients.
GLS ParcelShops are convenient acceptance and collection points for parcels – with long opening hours, personal service and short waiting times. They are integrated into different types of shops, for example, video rental shops, newsagents, and copy shops.
There are GLS ParcelShops in 14 European countries already, with the number of shops in these countries increasing continuously. In more countries the introduction of the ParcelShop concept is planned.
In many countries ParcelShops can serve as alternative delivery addresses for recipients. This means, if a recipient is not at present at the time of the first delivery attempt, the delivery driver takes the parcel to a GLS ParcelShop nearby.
GLS ParcelShops also make shopping easier for consumers. Online shoppers can have goods delivered directly to a ParcelShop close to where they live or close to their workplace. They select a ParcelShop when ordering online or right after the dispatch process has started. GLS provides this service, for example, in Belgium, Denmark, and Germany.
Sending a parcel with GLS means that it arrives quickly and safely.
Reliable parcel delivery within defined standard delivery times is the strong point of GLS. Domestic parcels usually reach their destination in less than 24 hours. In Europe delivery times are generally between 24 and 96 hours. GLS delivers Monday to Friday during normal business hours. If the sender takes out no transport insurance, GLS compensates beyond the statutory liability up to the value of the goods (up to a defined maximum).
Speed and punctuality are the first priorities for every GLS express delivery.
A national ExpressParcel will reach its recipient before close of business the next working day – and national shipments even earlier in many countries. If the parcel does not arrive on time, a refund will be made.
Earlier delivery times and Saturday delivery are also possible in many areas. Express products can be combined with additional services, and for each ExpressParcel GLS is liable for the value of the goods, up to a certain maximum depending on the country.
Reliable national express delivery: GLS delivers express consignments generally before close of business the next working day. In some countries, delivery before 12.00 is the standard.
When it comes to express delivery, punctuality is everything. Urgent consignments containing everything from spare parts to documents reach their destinations on time.
If an express courier is unable to deliver a parcel, a second free-of-charge delivery attempt will be made the next working day subject to the agreement of the sender.
GLS delivers a parcel, collects important signed documents, and returns them to the consignor.
How consignors can play it safe: Recipients hand the GLS driver their signed mobile phone contract, for example, and in return receive their new smartphone. This saves time for both the consignees and consignors.
GLS delivers express shipments on Saturdays.
In some countries and areas, additional time definite options are available for national dispatch, such as delivery before noon. International shipments reach their destination in Europe before close of business.
GLS delivers parcels before a specific time the next working day in many countries and areas. Nationally before 8.00, 9.00 or 10.00. Internationally before 9.00, 10.00 or 12.00.
The delivery before a definite time can be booked in combination with the express products – ideal for parcels that have to reach their destination even quicker.
Reliable national express delivery: GLS delivers express consignments generally before close of business the next working day. In some countries, delivery before 12.00 is the standard.
When it comes to express delivery, punctuality is everything. Urgent consignments containing everything from spare parts to documents reach their destinations on time.
If an express courier is unable to deliver a parcel, a second free-of-charge delivery attempt will be made the next working day subject to the agreement of the sender.
GLS delivers time-critical express consignments to many European countries before close of business the next working day.
Urgent goods and documents arrive at their destination reliably and quickly.
If an express courier is unable to deliver a parcel, a second free-of-charge delivery attempt will be made the next working day subject to the agreement of the sender.
GLS delivers documents and parcels quickly all over the world.
Consignments reach major business centres such as the US, Japan, Hong Kong or Singapore in just a few days.
Deliveries do not take place to countries where the political situation is highly unstable.
The reliable basic product for national parcel delivery: GLS transports parcels securely and rapidly and delivers them Mondays to Fridays during normal office hours.
The standard delivery time of less than 24 hours nationwide applies to most countries (excluding islands and in part outlying areas).
GLS delivers small parcels reliably nationwide. A special solution provides enhanced transportation security.
GLS sorts small parcels for national delivery separately and ransports them in special bags as added protection for sensitive goods.
Reliable international parcel delivery: GLS delivers parcels across Europe.
Precisely-coordinated scheduled transports and modern distribution centres link the individual countries. Goods can be sent to all major European markets in standard delivery times of 24 to 48 hours. Deliveries to more distant regions usually take between 72 and 96 hours.
The service quality is uniformly high throughout Europe –first-class international parcel delivery.
Send small parcels internationally: The delivery of small and sensitive goods is particularly safe with GLS – across Europe. The parcels are sorted separately and transported in special bags.
GLS generally delivers parcels to neighbouring countries in standard delivery times of 24 to 48 hours. Delivery to more distant European countries usually takes between 72 and 96 hours.
Thanks to uniform quality standards, the service quality is also high for international small-parcel delivery.
GLS delivers time-critical express consignments to many European countries before close of business the next working day.
Urgent goods and documents arrive at their destination reliably and quickly.
If an express courier is unable to deliver a parcel, a second free-of-charge delivery attempt will be made the next working day subject to the agreement of the sender.
GLS delivers parcels directly to a ParcelShop. Recipients select a ParcelShop to which the parcel should be sent, either when placing the order of shortly after dispatch has started.
Once the parcel has arrived, GLS informs recipients by e-mail or text message. They can collect their parcel from the ParcelShop within the next nine or ten working days – depending on the country.
The ShopDeliveryService is also available for shipments between Austria, Belgium, Denmark, Germany and Poland.
Flexible delivery: GLS informs recipients early about the delivery of goods and offers a variety of delivery options to choose from.
Recipients receive an e-mail containing information about the upcoming delivery of GLS parcels.
This way, recipients can make arrangements to take the delivery of the goods early. Alternatively and if desired they can choose from a variety of delivery options online: for example, select a new date for the delivery, a different address or redirect the parcel to a GLS ParcelShop (if available in the country)
Receiving parcels becomes flexible, making the shipment of goods to private households less complicated. The number of enquiries and complaints to the sender decreases, customers satisfaction on the other hand increases.
Cash on delivery parcels with GLS: The recipient pays for the goods on delivery in cash. GLS accepts the money and transfers it securely and quickly to the sender’s account – usually within three working days after delivery.
The cash on delivery service is also available for international dispatch in some countries, for example for shipments from Germany to Austria and Poland.
Yes, in many countries GLS already provides real-time delivery information thanks to mobile data transfer from vehicles. Scanned data from the hubs and depots of all GLS subsidiaries is immediately fed into the GLS IT system and is directly available online. Simply enter the shipment number or Track ID.
If nobody is present at the time of delivery, further action of GLS depends on the circumstances of the respective country. In many countries it is customary that neighbours accept parcels. In this case, GLS drivers inform the recipient with a notification card. If GLS ParcelShops are established in the country, they can be used as an alternative delivery address. On the websites of the GLS national companies, you can find out which of these options are available.
National parcels are delivered in most countries within a standard delivery time of less than 24 hours (excluding islands and remote areas). Standard delivery times lie between 24 and 96 hours all over Europe. GLS delivers Monday to Friday during normal business hours. Find out here where your parcel is right now – and when delivery is expected to take place.
National parcels usually reach their destination in almost all countries within a standard delivery time of less than 24 hours (excluding islands and remote areas). In Europe, standard delivery times are generally between 24 and 96 hours. GLS delivers Monday to Friday during normal business hours.
The sender is responsible for packing goods properly. If a parcel has any external damage, for example, a hole in the box, the recipient can refuse to accept the parcel. GLS will then return the parcel to the depot and inform the sender about the complaint.
If recipients accept a seemingly intact parcel and subsequently discover that the contents are damaged, they should complain to the sender. This is because GLS cannot check and must not check the contents of sent parcels. Postal secrecy also applies to GLS.
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