DHL eCommerce is an international tracked mail service created to help online sellers reach customers around the globe. The aim of this service is to make cross-border shipping simple and affordable.
You will need to contact the local postal service to inquire about your shipments. To do so, you need a specific reference-code or tracking number which is recognized by the local post. Our universal parcel tracking will find such tracking number for you, track it and provide you both tracking information from your local post office and new tracking number from DHL eCommerce.
DHL eCommerce is a tracked mail service and can be tracked via the TrackTraceApp.com tracking tool using your DHL eCommerce tracking number. Tracking updates will be less frequent than a standard courier service.
I know 3 official websites that provide DHL eCommerce/DHL eCommerce Asia tracking:
Our universal DHL eCommerce parcel tracker is integrated with all aforementioned websites and provides you with most up to date information about your package directly from DHL eCommerce.
DHL eCommerce tracking numbers usually look like this:
DHL eCommerce often acts as an intermediary shipper when you are waiting for your package in USA. In that case DHL eCommerce will pickup package from the sender, transport it through it's logistics network and handover package to USPS, you will receive 22 digit USPS tracking number that you can follow.
DHL eCommerce often acts as an intermediary shipper when you are waiting for your package in Canada. In that case DHL eCommerce will pickup package from the sender, transport it through it's logistics network and handover package to Canada Post, you will receive 16 digit Canada Post tracking number that you can follow.
A tracking number or ID is a combination of numbers and/or letters that uniquely identifies your shipment. The ID length may vary from 10 to 39 characters.
In general, the merchant or online shop is able to provide the tracking number or ID. If you have ordered a product from an online shop, the confirmation email or shipment notification often contains the tracking number or ID.
You should see tracking events within 24-48 hours after you have received the confirmation by your merchant or online shop. The reason it takes time to see tracking events is because the first event is created once the shipment is handed to us, i.e. once the shipment has departed the fulfillment center of your merchant or online shop.
DHL eCommerce partners with local postal services (like the USPS) to offer domestic shipping services. In the States, USPS handles the final mile and return pickups, and DHL manages the initial pickup and sorting of the packages.
Our tracking service will track your USPS tracking number across DHL eCommerce, USPS and several other couriers to find your package location, tracking statuses and most up-to-date information. All information is summarised in easy to consume format, showing you full picture of your shipment progress.
With DHL eCommerce shipment you have the ability to track your packages. When your order is shipped out you will get a Shipment ID or a tracking number. Using this tracking number/ID you can check the status of the shipment, which waypoint in the DHL eCommerce fulfillment process it has reached, estimated delivery date as well as information regarding any delays or problems.
End-to-end tracking to the destination is limited for some of the DHL eCommerce services. The various DHL eCommerce services that offer shipment tracking are as follows:
DHL Ecommerce is an economical way to ship your parcels to their destination. DHL Ecommerce arranges for your parcel to be delivered to the destination country via DHLs logistics network and final mile delivery is done by the local postal service in the destination country.
DHL Global Mail or commonly known as DHL eCommerce offers several delivery methods:
If you are expecting a package sent by DHL eCommerce then use following options to track your parcel, or just use our universal postal tracker to track any DHL eCommerce tracking number from/to any country on Earth.
For shipments sent from the U.S. (tracking numbers are usually start with GM followed by 15-21 digits), use DHL eCommerce U.S. Tracking.
For shipments sent from Asia Pacific (tracking numbers are usually start with CN, TH, MY, ID, AU, HK followed by combination of digits and letters), use DHL eCommerce Asia Pacific Tracking.
For shipments sent from Europe (tracking numbers are usually 10 or 20 digits), use DHL Paket Tracking.
If you are expecting an international parcel sent with DHL Express, use DHL Express Tracking.
First you need to locate your tracking number. When you place an order on an online shop that uses DHL eCommerce services for their fulfillment, they will provide the tracking number or ID.
This information is relayed to you in the form of confirmation emails or shipment notifications. These typically contain the tracking number or ID. DHL eCommerce also features the ability to send an additional SMS to you on the day of the delivery with a link to track the shipment delivery status. Receiving DHL tracking numbers or IDs for orders placed on an online store depends on the type of DHL eCommerce service being used to ship it.
When you place an order on an eCommerce store, you will see the tracking events updates within 24-48 hours after you have received the confirmation from the online shop or merchant. This delay in the updating of the tracking events is because of the way DHL eCommerce creates the first tracking event. The first tracking event is created only after the shipment is handed to them. So it depends on the merchant or online store to see that the shipment has been sent to the nearest DHL fulfillment center at the earliest.
With this shipping method, your order is picked up from the shipper/retailer, sorted, and the necessary postage is applied. Your shipment is then transported by DHL eCommerce to your local post office for customs processing (if needed) and delivery. The delivery is made by your national postal service.
Average transit time to your country with DHL eCommerce is 4 to 8 days, plus additional processing and transit time within your country. Orders sent Standard shipping typically arrive in about 1 to 3 weeks. However, delays can occur in transit or from holds at the local customs office. Because of this, it is possible to take up to 5 weeks for an international shipment to be delivered. Tracking information is provided for each shipment and will include additional details while in transit.
As with any international shipment, custom fees and additional fees may apply. Contact your local customs office for more information.
Keep in mind, DHL eCommerce is separate from DHL Express shipping service. DHL Express is a courier service that provides expedited shipping. DHL eCommerce provides a more affordable parcel/mail service.
DHL eCommerce is a hybrid courier service, which means it utilizes the services of more than one shipping company to make the delivery.
When you book DHL eCommerce from the USA, you will be required to drop off your package at your local USPS Post Office and USPS will ship it to a central sorting facility. Once sorted, it will be shipped overseas by DHL.
When your package reaches its destination country, it will be injected into the postal network and delivered by the local postal service.
DHL eCommerce is an economy service, so shipping times are longer than standard or expedited services. You can expect delivery in major destinations in Europe in 10-16 business days and the rest of the world in 11-22 business days.
The merchant or online shop usually indicates the delivery time on its website. Please keep in mind that delivery times can vary depending on the product/service chosen and origin/destination relation; from 2-3 days for neighboring countries and up to 20 days for countries with long distances.
Please also keep in mind that – depending on the product/service chosen – the shipment will normally be handed over to the respective local postal company in your country for final delivery to you.
If your shipment exceeds the expected delivery time, your shipment unfortunately is delayed. Delivery delays can be caused by e.g. weather events, customs or strikes. In case your shipment has not arrived within 10 days after the expected delivery time, please contact your merchant or online shop. The merchant or online shop, as our contract partner, can start an investigation for lost items.
Why is my shipment returned? DHL are not be able to advise the reason of return at this point in time as it is usually indicated on the physical shipment by the Postal office personnel. Some examples of returned shipments could be due to the following: 1) Delivery attempted but customer was not at home and not safe to leave it in post box 2) Shipment unclaimed from the post office after a period of time 3) Incomplete/incorrect address information (Bad Address)
Our tracking system relies on tracking information received from our delivery partners therefore there may be a delay in the update.
Once your package has been processed, delivery is based on the service selected by the sender. For packages destined for the U.S., your package will be delivered by a U.S. postal carrier at the time they typically deliver the rest of your mail. For international packages, your package will be delivered by the local delivery vendor for that destination.
DHL delivery times vary depending on the relationship between the origin and the destination. For neighboring countries, delivery times are typically two or three days, but that can stretch up to 20 days for countries that are geographically distant. Once your shipment arrives in its destination country, it likely will be delivered by that country’s local postal service.
Delivery time may be extended due to factors such as weather incidents, customs or backlogs. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. The shipper or online shop can start an investigation for lost items.
In case your shipment has not arrived within 10 days after the expected delivery time, please contact your merchant or online shop. The merchant or online shop as our contract partner can start an investigation for lost items.
If you have not received your package, please contact the merchant that sold you the product. If the merchant is unable to provide updated status of your package, please contact DHL eCommerce Customer Support.
Change of delivery address is only possible if both addresses belong to the same delivery area of our delivery service provider. The delivery service provider will contact you for the second delivery attempt.
Shipments must be cleared by customs. Process times for customs clearance differ from country to country and cannot be influenced by DHL. For some countries, duties and taxes may be due. Customs may hold your shipment because they require more information. In this case, they will contact you.
For most shipments, DHL eCommerce provides only milestone tracking which means it may take some time before a new tracking event is displayed. Your package continues to travel to its destination despite the time between the tracking events. Depending on the destination, it could also take time to arrive in the destination country due to the distance and transit time of the selected service.
Please also note that some packages only have limited tracking events in the country of origin and no tracking events in the destination country.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. In case your shipment has not arrived within 10 days after the expected delivery time, please contact your shipper or online shop. The shipper or online shop can start an investigation for lost items.
DHL eCommerce Solutions provides domestic and international standard parcel delivery for business customers. It supports your processes with mature e-commerce shipping solutions and helps you to enable your online business.
Whether you are looking for the most economical way of e-commerce shipping or you are requiring more reliable transit times with commercial clearance, the product program offers the right option for your shipping needs and e-commerce logistics.
DHL eCommerce Solutions offers to ship parcels from selected origin countries to more than 220 territories. A list if these countries can be found here.
It also offers merchants DHL customer support services that make it easier to keep track of shipments.
DHL Global Mail provides international and domestic package delivery and returns for businesses. It also provides e-commerce fullfillment and logistics services in North, South and Latin Americas, Asia, Pacific and Middle East and Africa regions.
DHL eCommerce offers choice, convenience, control and quality for both the merchant and consumer. Global team of e-commerce experts are dedicated to providing innovative solutions that create a great online shopping experience. DHL Global Mail's aim is to become a leader in global e-commerce related logistics activities focusing on three areas: fulfillment, cross border delivery and domestic delivery.
DHL Global Mail mission is to be a global leader in global e-commerce logistics with main areas of focus on: cross border delivery, domestic delivery and fullfillment. DHL eCommerce provides global fulfillment network for businesses of any scale.
In 2014 the former MAIL Division of Deutsche Post DHL Group was renamed Post - eCommerce - Parcel with each of the 3 sub-divisions clearly focused on a specific market. Deutsche Post and DHL Paket are the leading providers of mail and parcel services for business customers and consumers in Germany. DHL Parcel offers e-commerce related logistics across Europe, while DHL eCommerce covers the rest of the world.
DHL eCommerce has headquarters in Bonn, Germany and regional offices in US and Singapore, Asia/Pacific as well as in the India and Americas.
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| Status | Description |
|---|---|
| Returned to customer | |
| Return to sender | |
| Insufficient address | |
| DATA SUBMITTED | Shipment information was submitted by the shipper to DHL eCommerce. Shipment waybill has been created and tracking number reserved. |
| Package received at DHL eCommerce distribution center | |
| Arrival at destination country - end of tracking, delivery shortly | |
| Arrival at Destination Country | |
| Processed at transit facility | |
| Departed from Local Distribution Center | |
| Processing completed at origin | |
| Departed on outbound flight | |
| Processed | |
| Electronic notification received: your order has been processed and tracking will be updated soon | |
| Tendered to delivery service provider | |
| SUBMITTED | |
| PICKED UP | |
| Available for delivery | |
| Arrival at DHL eCommerce distribution center | |
| En route to DHL eCommerce distribution center | |
| Arrival at Destination Terminal | |
| Delivered | |
| Departure origin DHL eCommerce distribution center | |
| Arrival destination DHL eCommerce distribution center | |
| Electronic notification received: your order has been processed and tracking will be updated soon | |
| Arrived at transit facility | |
| Departed DHLeC Facility | |
| Shipment arrived at destination country | |
| Departed from Transit Facility | |
| Processing at DHLeC Facility' | |
| Processed at export facility |
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